Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you willingly share. This includes your name, company name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may request additional business information such as company registration details, preferred delivery times, and budget guidelines to tailor our service to your needs.

Our site automatically collects technical data when you visit, including your IP address, browser type, device information, and how you navigate our site. We use this information to enhance site performance and understand how clients find our services.

How We Use Your Information

We primarily use your information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Process and fulfill your flower orders and gift arrangements
• Update you on order status and delivery timelines
• Provide customer support and respond to your inquiries
• Improve our services based on your feedback and preferences
• Share relevant service updates (with your consent)
• Keep records for business and legal compliance

We also use aggregated, non-personal data to analyze market trends and enhance operations. For example, we may review which arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could benefit your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide services or comply with legal requirements.

We collaborate with trusted service providers who help us deliver our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations applicable to our operations in London and throughout United Kingdom.

Data Security and Protection

We take data security seriously and employ multiple layers of protection. Our systems use encryption for sensitive data in transit, secure servers for storage, and regular security updates to guard against threats.

We implement physical security measures for our offices and restrict access to personal information to employees who need it. Our team receives ongoing training on privacy practices and data handling.

Payment data is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is managed by certified payment processors specialized in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold, ask us to correct inaccuracies, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are required for proper site functionality, enabling basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled by default.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize performance, and enhance user experience. Data is collected in aggregate and does not identify individuals.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If Rivet Anchor Bay undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your data is either securely transferred to a successor business with appropriate protections or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you by email or post a notice on our site before the changes take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from someone under 18, we will promptly delete it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our main operations are located in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. Some service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.